Are Reimbursement Scams the New Thing?

Everyone knows scams have always been an issue, especially since the internet has grown, but now it appears a larger scam has developed.

It starts off with a phone call. An unknown individual will claim to be with a software, computer company, advising that their company is closing down and that software was purchased by you years ago. They’ll inform you that you’ll be receiving a reimbursement of $100 or more, because you didn’t get the total amount of years covered by the warranty. Free money sounds great, but are you really going to get this money? No. In fact, you’ll be paying them. How so?

Once the scammer advises you on the amount you’ll supposedly receive, they’ll ask you for financial information to send you the money. After they claim to have sent the money, they’ll say they accidently sent you too much, or they accidently added an extra zero, making it $1000 instead of $100, and you’ll need to send the difference back. Most of these scammers will ask that you send via wire transfer or by a gift card.

Unfortunately, many are falling victim to this newer scam. If you ever receive a phone call or email, stating you’ll be receiving a refund, be sure to listen to all the details and ensure a reputable company is calling you. Most of the time, companies will not attempt to refund you, even if they’re going out of business.

Government grant scams on the rise


The rise of government grant scams have increased within the last couple of years. Individuals receive phone and email communication, stating individuals are eligible to receive grant funding for particular tasks or awards.

How exactly does one identify a scam of this sort? First, the government will always contact you by US Mail, with detailed paperwork of such grants being offered. The government typically will not offer grants unless you inquire about them.

Secondly, the government will never ask you to send money in order to receive grant money. Many victims of these scams report that the suspects involved will request a certain amount of money, in order to receive the grant funding.

If you receive any calls regarding these scams and offers, contact the Federal Trade Commission at 1-877-FTC-HELP and block the caller. Never send any money to any individual offering grants or claiming to be part of the government.

Facebook alert: Video Sent in Message

Cyber Crime Response Agency would like to advise and warn all Facebook users that a current hacking attempt is ongoing. The hacking attempt will appear in the form of a video, sent to you on messenger. The video will appear with your profile picture and your name. Do not click on this, as it will cause your account to be disabled. According to Facebook Help Page, there is no suggested fix for this at the moment.

Microsoft Tech Support Scams

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Cyber Crime Response Agency received a Microsoft Tech Support scam report today, reporting that a man, who went by the name of John Bradshaw, contacted them, unsolicited, stating that her computer was actively being hacked and that access was needed to stop the ongoing threat. Luckily, the reportee was informed enough to deny access and report the caller to our agency, which resulted in us reporting it to the Federal Trade Commission.

Information about call:

  • Suspect Name: John Bradshaw
  • Telephone Number: 805-618-2413

We recommend reporting all related calls to the Federal Trade Commission, by calling 1-877-FTC-HELP. Do not allow access to any individuals who claim to be from Microsoft. At the present time, Microsoft does not have the capability of monitoring all Microsoft devices for computer intrusion.

Scam Alert: The Divine Group


Resolved Investigation:

Final result: Federal Trade Commission, Federal Bureau of Investigation and Apple Support, confirmed group is a scam.

CCRA has received a report of a scam company, claiming to be associated with Apple technical support. Reportee stated that the group called him, stating his computer was under attack and that their technical support team would need access to his computer to resolve the issue. Scam group also collected financial information from the individual.

Scam group information

Name: The Divine Group

Email: support@divinegroup1.com

Phone: (888) 389-5646

Phone: (925) 300-1132

Website: http://www.divinegroup1.com

Associated names: Shane Acosta

Do not answer any calls from the numbers listed above. If you are called by another number or do pick up, end the call immediately and report it to your local police, along with the Federal Trade Commission.

News article written on Divine Group:

Computer Repair Con Artists Strike Locally