Are Reimbursement Scams the New Thing?

Everyone knows scams have always been an issue, especially since the internet has grown, but now it appears a larger scam has developed.

It starts off with a phone call. An unknown individual will claim to be with a software, computer company, advising that their company is closing down and that software was purchased by you years ago. They’ll inform you that you’ll be receiving a reimbursement of $100 or more, because you didn’t get the total amount of years covered by the warranty. Free money sounds great, but are you really going to get this money? No. In fact, you’ll be paying them. How so?

Once the scammer advises you on the amount you’ll supposedly receive, they’ll ask you for financial information to send you the money. After they claim to have sent the money, they’ll say they accidently sent you too much, or they accidently added an extra zero, making it $1000 instead of $100, and you’ll need to send the difference back. Most of these scammers will ask that you send via wire transfer or by a gift card.

Unfortunately, many are falling victim to this newer scam. If you ever receive a phone call or email, stating you’ll be receiving a refund, be sure to listen to all the details and ensure a reputable company is calling you. Most of the time, companies will not attempt to refund you, even if they’re going out of business.


Microsoft Tech Support Scams


Cyber Crime Response Agency received a Microsoft Tech Support scam report today, reporting that a man, who went by the name of John Bradshaw, contacted them, unsolicited, stating that her computer was actively being hacked and that access was needed to stop the ongoing threat. Luckily, the reportee was informed enough to deny access and report the caller to our agency, which resulted in us reporting it to the Federal Trade Commission.

Information about call:

  • Suspect Name: John Bradshaw
  • Telephone Number: 805-618-2413

We recommend reporting all related calls to the Federal Trade Commission, by calling 1-877-FTC-HELP. Do not allow access to any individuals who claim to be from Microsoft. At the present time, Microsoft does not have the capability of monitoring all Microsoft devices for computer intrusion.

Beware of Tech Support Scams


You might be aware of technical support scams already having taken place around the nation. Our nation is not the only one vulnerable to these types of crimes. Unfortunately, these matters don’t seem to be going away any time soon.

It’s over before you know it. You receive a call from an unknown telephone number, stating the caller is from Microsoft or Apple or any other major technology company, stating your computer is infected and access is needed by the individual to fix your computer. This type of scam occurs more often than we’d like; in fact, almost daily.

So how do you know the technical support caller is authentic? Simple answer: they aren’t. How so? We’ve spoken with the major companies such as Microsoft and Apple, who both told us they’d never contact anyone unsolicited, alerting of intrusions to computers. Why is that? Because the technology to monitor every single computer by these companies is not real. Not only that, but these companies have so many assignments, they wouldn’t have time to go “snooping” through every single computer without the owner’s consent. Not only that, but it would be highly illegal and an invasion of privacy.

What is the best way to deal with these types of calls? Do not budge and do not allow entry to your computer. Simply reporting the telephone number, caller’s name (if given) and the caller’s intentions to the Federal Trade Commission is the best solution as of now. Unfortunately, the Federal Trade Commission has stated that these technical support scam callers will continue to call once they’ve made contact with you. Simply block the number on your device and hope they aren’t smart enough to find another number of yours.

Federal Trade Commission: 1-877-FTC-HELP